Orders

How do I track my order? Once your order is dispatched, you will receive a tracking link via email. You can also use our Track Order page with your order number and email.

Can I change or cancel my order? Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately at hello@thenere.com.

Sizing

What if my size is out of stock? You can enable the waitlist option on the product page to be notified when your size is restocked.

Do your clothes run true to size? Our garments are designed with a slightly relaxed fit. Please refer to the size measurements on each product page.

Payment

What payment methods do you accept? We accept PromptPay, Visa, Mastercard (via Beam), and bank transfer.

Is my payment secure? Yes. All payments are processed through Beam's secure payment gateway, which is PCI DSS compliant.

Care Instructions

How should I care for my THĒNERE garment? Please refer to the care label sewn into each garment. We recommend dry cleaning for silk pieces and gentle hand washing for linen.